\”The European EN 15038 translation services service requirements\” is valid since 1 August 2006, and within a very short time, became a real benchmark for the quality of translation services. More and more, the market requires certified providers. The training gives the content of standards ISO 19011:2002 guidelines for audits of quality management\”and EN 15038. Aim is the teaching methods for the preparation, implementation, and analysis of audit of translation service providers according to the EN 15038 and learning communication and negotiation techniques to guide conversations and objectively represent deviations. The training consists of a two-day part of the theory, as well as a one-day practical part (participation in an audit). Training content of theory part of block 1: quality management systems content: Introduction: approach and development of the quality management system.
Creation of comprehensive quality understanding. Destination, use and content of the quality management system. Structure and content of the ISO 9000:2000 family of standards. Development and improvement of the quality management system. Schedule: Monday, October 8, 2007 09:00-10:45 presentations (like. Ibrahim) 10:45 11:00 break 11:00 11:45 presentations (like. \”Ibrahim) 11:45 12:30 group work including presentations of Group 12:30 13:30 lunch break block 2: the European standard EN 15038:2006 translation services ‘ content: terms and basics of standardization of customers translation relationship work processes to the provision of translation services. Questions of interpretation of the EN 15038 principles of certification according to EN 15038 timing: Monday, October 08, 2007 13:30-15:15 presentations (Dr.
Jonas) 15:15-15:30 break (Dr. Jonas) 15:30-16:00 presentation (Dr. Jonas) 16:00-17:00 group work including presentation of the group block 3: Auditing and certification according to EN ISO 19011:2002 contents: basic concepts what is certification? Auditprinzipien management of Auditprogrammes Audittechniken qualification of Auditors of time expiry: Tuesday, October 9, 2007 09:00-10:45 presentations (like. Ibrahim) 10:45 11:00 break 11:00 11:45 presentations (like. Ibrahim) 11:45 12:30 group work including presentations of Group 12:30 13:30 lunch block 4: Auditadministration and preparation content: documents to the Administration application on the part of the customer and customer contract organization of audit document review trace of Audittags follow-up and reporting exhibition and awarding of the certificate schedule: Tuesday, October 9, 2007 13:30-15:15 presentations (Dr.